Frequently Asked Questions
Everything you need to know about your Beauty Depot O-Store experience.
How long does shipping take for my beauty products?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Are the products sold on Beauty Depot O-Store authentic?
Yes, we guarantee that 100% of our inventory is sourced directly from authorized distributors or the original manufacturers to ensure complete authenticity and freshness.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer professional discounts for makeup artists?
Yes, we have a Pro Program for certified industry professionals. Please submit your credentials through our 'Pro Membership' page to apply for exclusive discounts.